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Frequently Asked Questions

Contact Information Statement Information Payment Information Payment Plans

Contact Information

Who do I contact for assistance or questions?

If you have questions or need assistance, please send us an email at paymentsupport@ccis.edu or, contact Registration and Financial Services at (800) 231-2391 ext. 7252 between the hours of 9 a.m. to 6 p.m. Monday through Thursday, and 9 a.m. to 5 p.m. Friday, CST.

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Statement Information

About My Statement

The Statement of Account shows the balance due as of the statement date. The statement date will be the most recent month end. However, for full time students registered in the 16 week Day Campus program the statement date may reflect the first day of class instead of the most recent month end.

Charges for tuition, fees, room and board, and related instructional costs are due by the first day of class for each session. Other charges are due within 30 days after being recorded on your account.

Financial aid that will be used to pay charges is recorded on accounts beginning the second week of class. Your balance will continue to show an amount due until the aid has been recorded.

If you have entered into a deferred payment plan, please pay according to that schedule. Your payment plan may be viewed by clicking the Payment Plans tab.

Pending Financial Aid - Students enrolled full time in the 16 week Day Campus program may have pending financial aid shown on the statement. This aid is an estimate and is subject to change. Pending Financial Aid is not shown on statements for student enrolled part time, or in any eight week session.

Future Due - Charges are for sessions that have not yet started. You do not need to pay this amount at this time. However, payment is due by the first day of class.

Current - Charges are currently due or have been deferred with a payment plan.

Number of Days - Charges are past due and are due immediately.



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Payment Information

Payments online

Remittance can be made by credit card (MasterCard, Visa or Discover), or as a direct deduction from your bank account (U.S. personal checking or savings account). Corporate checking accounts cannot be used to make online payments.

Payments in person

Payment may be made at Registration and Financial Services at the main campus in Columbia, Missouri or at any Nationwide Campus location.

When will my ePayment be recorded on my student account?

In most cases, payments are recorded immediately. On rare occasions, our student account system is taken offline for maintenance. Payments made during these times are recorded within one business day.

How long will it take for an ePayment to clear my checking or savings account?

Generally, one or two business days.

Was my ePayment successful?

You can check the following to verify successful payments:
  • A "Payment Confirmation" screen will appear immediately after a payment is made.
  • You will receive an email confirmation of the payment.
  • Check the Payment History under the Payments tab. A history of successful ePayments is available for review.
  • Under the eBills tab, select Recent Account Activity. Successful ePayments are generally posted immediately to accounts.

What should I do if I made a payment in error?

Contact Registration and Financial Services at the number listed above for assistance.

May I schedule a payment to be made on a future date?

Yes. To set up a payment for a future date, proceed to make a payment. On the screen Step 2: Payment Options, change the Payment Date to your desired date. The payment will automatically be processed on the date you specify. You may change or delete scheduled payments until the day before the scheduled payment.

How can I save payment information to be used at a later time?

You can save credit card or checking/savings account information so it does not have to be entered each time. Select My Profiles, then Payment Profiles and complete the desired payment information. You can change or delete this information at any time. Columbia College personnel do not have access to credit card numbers and cannot create unauthorized payments. Only you can schedule and delete saved payments though this system.

How can I change or delete a stored payment method?

Select My Profiles, then Payment Profiles. Edit or deleted the desired payment method.

My credit card has expired. Can I change the expiration date in my payment profile?

Yes. Click My Profiles, then Payment Profiles. Edit the appropriate card information.

Can a student use a payment method set up by an authorized user?

No. Only the person that sets up a saved payment method can use it. A student does not have access to see or use an authorized user's saved payment profiles. Likewise, an authorized user cannot use a student's saved payment profile.

I tried to save a payment method and received the following message:

Payment method (account nickname), with the same account number, already exists.

This often occurs when a credit card has expired and the card is no longer viewable as a payment method, however, the card information is still stored. To correct this, update the expiration date. Click My Profiles, then Payment Profiles and change the expiration date on the expired card. That card will now be available to use.

I saved my credit card as a stored payment method, however, when I try to make a payment the credit card is not available. What happened?

Your credit card probably has expired. Click My Profiles, then Payment Profiles and change the expiration date on the expired card.

I need the last 4 digits of my student ID to sign an agreement.

The student ID is available under the My Profiles tab, or is available on the face of a billing statement under the eBills tab.

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Payment Plans

How do I set up a payment plan?

  • Click the Payment Plans tab at the top of the screen.
  • Click SIGN UP FOR A NEW PAYMENT PLAN
  • Select an available payment plan from the drop-down box. Click Select. Payment plan description and terms will show on the screen. You cannot change the terms and conditions.
  • Click Continue at the bottom of the screen.
  • The screen will show estimated charges and financial aid, and any required down payment.
  • Click Display Payment Schedule. Installment amounts and due dates will be displayed.
  • Select one of the "schedule future payment options", at the bottom of the page.
    Please note - not all payment plans will display this option.
  • Click Continue.
  • If you are required to make a payment at this time, the next screen will request payment information. Enter required payment information and click Continue.
  • Sign the agreement by entering the last 4 digits of your student ID.

I registered for courses through eRegistration and received a message that I need to set up a payment plan.

If you received this message, our records indicate you may owe for the courses, even after deducting financial aid. By setting up a payment plan, we will compute estimated charges and financial aid. The payment plan will show due dates and amounts due.

If you are required to set up a payment plan, but do not, the courses you registered for through eRegistration will be canceled.

I do not want to set up a payment plan. I want to pay my account in full.

There are two ways to pay your account in full:
  • Set up a payment plan. After a plan is set up, click the Payment Plans tab, then click Pay Off, or
  • Click any Payment button. The Total Balance due will automatically appear in the Payment Amount window. Pay balance (this amount does not include any pending financial aid).

I have financial aid, but it is not included in the payment plan.

The following are reasons why Financial Aid may not be figured into your payment plan.
  • Only financial aid that has been awarded will be included in a payment plan. Aid that is estimated or pending will not be included.
  • Some financial aid is available only when a student is registered full time. If total registered hours are less than full time, the aid will not be computed, or may be computed at a lower amount. Full time status for 8 and 16 weeks terms is at least 6 or 12 credit hours, respectively.
  • Examples of aid that adjust include:
    • Pell Grants are prorated based on ½ time, ¾ time, or full time enrollment.
    • Most institutional aid for 16 week semester Day Campus students requires full time attendance. No aid will be computed until registered hours total at least 12.
    • Student loans will not be included as available financial aid if total registered hours are less than half time.
  • Only student loans processed through one of the following preferred student loan lenders are included as available financial aid in a payment plan calculation. Student loans processed through other lenders are not included as available financial aid. Current preferred lenders include:
    • Commerce Bank
    • U.S. Bank/Firstar
    • Chase Manhattan Bank
    • Bank of America
    • Bank One
Financial aid that is included in a payment plan will automatically adjust as your enrollment or financial aid change. For example, suppose you have a Pell Grant and register for 3 credit hours in an 8 week session. Only half of the Pell Grant will be included in your payment plan. If you add another 3 credit hours, for a total of 6 hours, the Pell Grant included in your plan will automatically be figured at the full time rate, and your plan will adjust accordingly.

I receive an email that I was not registered.

  • It is possible that you did not set up a payment plan. Making a down payment without completing a payment plan does not complete your registration (you are not registered). See "How do I set up a payment plan?"
  • If you do not want to set up a payment plan, you must pay your account balance in full. See "I do not want to set up a payment plan. I want to pay my account in full".
  • You either do not have financial aid awarded or you do not have enough financial aid to cover your charges. You must set up a payment plan to cover the remaining charges.

I received the message similar to the following:

We're sorry, you cannot enroll in XXXX Payment Plan.
You don't have enough eligible charges at this time.

This message is received when total credits, such as payments or financial aid, exceed tuition and other charges. You cannot set up a payment plan in this situation since the balance to defer is $0. Sometimes, payments are coded to wrong terms which cause this message. Please contact Registration and Financial Services if you need additional assistance.

What is the difference between Scheduled Payments and Payment Plan Installments?

Schedule Payments will be automatically paid on the due date specified. You must set up a saved payment profile which will be used to make the payment.

Payment Plan Installments will not be paid automatically. You will be required to make payment by the due date.

I received the following message.

We're sorry, an error occurred. Unable to load current activity at this time.

This message is received when our system is unable to show current activity on your student account. A payment plan cannot be set up when this message is received. Often, this is a temporary outage, and is resolved if you try to set up a payment plan a second time, or click the Recent Account Activity button. If this does not work, please log out, then log back in.

Is military or third party tuition assistance figured in to my payment plan?

No, not at this time.


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