Frequently Asked Questions
About My Statement
The "Statement of Account" shows the balance due as of the statement date. The statement date will be the most recent month end. However, for full time students registered in the 16 week Day Campus program the statement date may reflect the first day of class instead of the most recent month end.
Charges for tuition, fees, room and board, and related instructional costs are due by the first day of class for each session. Other charges are due within 30 days after being recorded on your account.
Financial aid that will be used to pay charges is recorded on accounts beginning the second week of class. Your balance will continue to show an amount due until the aid has been recorded.
If you have entered into a deferred payment plan, please pay according to that schedule. Your payment plan may be viewed by clicking the "Payment Plans" tab.
Pending Financial Aid - Students enrolled full time in the 16 week Day Campus program may have pending financial aid shown on the statement. This aid is an estimate and is subject to change. Pending Financial Aid is not shown on statements for student enrolled part time, or in any eight week session.
Future Due - Charges are for sessions that have not yet started. You do not need to pay this amount at this time. However, payment is due by the first day of class.
Current - Charges are currently due or have been deferred with a payment plan.
Number of Days - Charges are past due and are due immediately.
Remittance can be made by credit card (MasterCard, Visa or Discover), or as a direct deduction from your bank account (U.S. personal checking or savings account). Corporate checking accounts cannot be used to make online payments.
Payment may be made at Registration and Financial Services at the main campus in Columbia, Missouri or at any Nationwide Campus location.
- A "Payment Confirmation" screen will appear immediately after a payment is made.
- You will receive an email confirmation of the payment.
- Check the "Payment History" under the "Payments" tab. A history of successful ePayments is available for review.
- Under the "eBills" tab, select "Recent Account Activity". Successful ePayments are generally posted immediately to accounts.
I tried to save a payment method and received the following message: "Payment method (account nickname), with the same account number, already exists."
I saved my credit card as a stored payment method, however, when I try to make a payment that credit card is not available. What happened?
- Click the "Payment Plans" tab at the top of the screen.
- Click "SIGN UP FOR A NEW PAYMENT PLAN"
- Select an available payment plan from the drop-down box. Click "Select". Payment plan description and terms will show on the screen. You cannot change the terms and conditions.
- Click "Continue" at the bottom of the screen.
- The screen will show estimated charges and financial aid, and any required down payment.
- Click "Display Payment Schedule". Installment amounts and due dates will be displayed.
- Select one of the "schedule future payment options"", at the bottom of the page.
Please note - not all payment plans will display this option.
- Click "Continue".
- If you are required to make a payment at this time, the next screen will request payment information. Enter required payment information and click "Continue".
- Sign the agreement by entering the last 4 digits of your student ID.
I registered for courses through eRegistration and received a message that I need to set up a payment plan.
If you are required to set up a payment plan, but do not, the courses you registered for through eRegistration will be canceled.
- Set up a payment plan. After a plan is set up, click the "Payment Plans" tab, then click "Pay Off", or
- Click any "Payment" button. The "Total Balance" due will automatically appear in the Payment Amount window. Pay balance (this amount does not include any pending financial aid).
- Only financial aid that has been awarded will be included in a payment plan. Aid that is estimated or pending will not be included.
- Some financial aid is available only when a student is registered full time. If total registered hours are less than full time, the aid will not be computed, or may be computed at a lower amount. Full time status for 8 and 16 weeks terms is at least 6 or 12 credit hours, respectively.
- Examples of aid that adjust include:
- Pell Grants are prorated based on ½ time, ¾ time, or full time enrollment.
- Most institutional aid for 16 week semester Day Campus students requires full time attendance. No aid will be computed until registered hours total at least 12.
- Student loans will not be included as available financial aid if total registered hours are less than half time.
- It is possible that you did not set up a payment plan. Making a down payment without completing a payment plan does not complete your registration (you are not registered). See "How do I set up a payment plan?"
- If you do not want to set up a payment plan, you must pay your account balance in full. See "I do not want to set up a payment plan. I want to pay my account in full".
- You either do not have financial aid awarded or you do not have enough financial aid to cover your charges. You must set up a payment plan to cover the remaining charges.
I received the message similar to the following: "We're sorry, you cannot enroll in XXXX Payment Plan."
Payment Plan Installments will not be paid automatically. You will be required to make payment by the due date.
I received the following message. "We're sorry, an error occurred. Unable to load current activity at this time."
If you have questions or need assistance, please send us an email at firstname.lastname@example.org or, contact Registration and Financial Services at (800) 231-2391 ext. 7252 between the hours of 9 a.m. to 6 p.m. Monday through Thursday, and 9 a.m. to 5 p.m. Friday, CST.